Shipping policy

SHIPPING

Where we ship: United States only (including APO/FPO where USPS allows).

Processing time: We're a small, founder-run shop. Orders are processed and handed to USPS within 1–2 business days. Orders placed on weekends or holidays start processing the next business day.

How we ship: Standard shipping is USPS Ground Advantage, typically a flat $6. Most packs (under 1 lb) arrive within 2–5 business days after they ship, depending on your location. You'll get tracking by email.

Lost or stolen packages: Once USPS marks a package delivered, it's in their hands and yours. We're not able to refund or replace packages that tracking shows as delivered, or that are lost or stolen after delivery. If tracking stalls or a package seems lost in transit (not yet delivered), email sam@shopsanitysocks.com and we'll help open a USPS trace and make it right.

Address changes: Email sam@shopsanitysocks.com ASAP if you need to fix an address. We can usually update it before we ship (within that 1–2 business day window), but once a label is created we can't guarantee changes. We're not responsible for orders sent to an address you entered incorrectly.

Sanity Systems LLC · Arlington, TX · sam@shopsanitysocks.com